Free Shipping

SHIPPING & RETURNS

Canada

  • FREE Standard Shipping within Canada and India (excluding remote and difficult to serve locations). Standard shipping may take 7-10 business days depending on location.
  • Express and Expedite shipping is available in Canada, excluding remote and difficult to serve locations. 
  • Customers in remote locations will be contacted regarding any additional shipping charges.

United States of America

  • FREE Standard Shipping within the continental United States (excluding Hawaii and Alaska) for orders over $50 CAD.
  • US Orders below $50 CAD are subject to carrier rates.

Shipping fees are subject to changes. Some orders may be subject to additional shipping charges. Customers will always be contacted before any such charge is added. 

PROCESSING TIME

All orders require 2-3 business days of processing time to be picked, packed and prepared for shipping.

 

SHIPPING TO REMOTE LOCATIONS

These are certain locations which may incur additional delivery time and may be less frequently served by our delivery partners. Orders shipping to these locations are subject to additional shipping fee. "Difficult to serve locations" are those with postal codes beginning in A0, X0 and Y0 which are not considered an "Air Stage Location" by Canada Post.  If, you are shipping to a postal code beginning in A0, X0 and Y0 which is confirmed to be a remote or "Air Stage Location", then your order will be subject to remote locations shipping charges, as outlined below.

If you have a problem with your order, please contact us at customercare@vedrocks.com . Our customer care team will be happy to help!

 

RETURNS

Our goal is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We are currently unable to accept returns from USA and International locations. 

If you would like to make a return request, please email customercare@vedrocks.com with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

 

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